Shipping Policy

At Aorawa Time, we are committed to delivering your order as quickly and reliably as possible. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Times

We ship internationally from Shenzhen, China. Estimated delivery times are as follows:

• United States: 7–15 business days
• Europe: 10–20 business days
• Australia / New Zealand: 10–20 business days
• Rest of World: 10–25 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control.

Shipping Rates

• Standard Shipping: $6.99 (orders under $59.99)
• Fast Shipping: $12.99 (orders under $59.99)
• Free Shipping: On all orders over $59.99

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please contact us at support@aorawatime.com. We will work with the carrier to locate your shipment and resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions:
Email: support@aorawatime.com
Website: www.aorawatime.com
Response time: 1–2 business days