Return & Refund Policy

At Aorawa Time, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns

We accept returns within 30 days of the confirmed delivery date. To be eligible for a return, items must be:

• In their original, unworn condition
• In original packaging with all accessories, tags, and documentation included
• Free from signs of wear, damage, or alteration
• Accompanied by proof of purchase (order number or receipt)

Non-returnable items: Items marked as final sale, customized products, or items damaged due to misuse are not eligible for return.

How to Initiate a Return

1. Email us at support@aorawatime.com with your order number, the item(s) you wish to return, and the reason for return.
2. We will respond within 1–2 business days with return instructions.
3. Ship the item back using a trackable shipping method. Please retain your tracking number.
4. Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 5–10 business days.
• Original shipping fees are non-refundable unless the return is due to our error.
• If your refund has not appeared after 10 business days, please contact your bank or payment provider before reaching out to us.

Exchanges

We offer exchanges for items of equal or lesser value, subject to stock availability. To request an exchange, contact us at support@aorawatime.com with your order number and the item you would like in exchange.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@aorawatime.com with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will arrange a free replacement or issue a full refund at no additional cost to you.

Warranty

All Aorawa Time watches are covered by a manufacturer's warranty against defects in materials and workmanship for a period of 12 months from the date of delivery. This warranty does not cover:

• Normal wear and tear
• Damage caused by accidents, misuse, or unauthorized modifications
• Water damage beyond the stated water resistance rating
• Battery replacement

To make a warranty claim, contact support@aorawatime.com with your order number and a description of the defect.

Contact Us

For any questions about returns, refunds, or exchanges:
Email: support@aorawatime.com
Website: www.aorawatime.com
Response time: 1–2 business days