Frequently Asked Questions

Shipping & Delivery

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. We offer free ground shipping on qualifying US orders.

How long does delivery take?
Delivery times depend on your location and the shipping method selected at checkout. You will receive a tracking number once your order has been dispatched.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items in their original, unworn condition. Please visit our Refund Policy page for full details.

How do I initiate a return?
Contact us at support@aorawatime.com with your order number and reason for return. Our team will guide you through the process.

Product & Quality

What materials are used in your watches?
Our watches feature stainless steel cases and bracelets, mineral or sapphire crystal glass, and precision quartz or mechanical movements, depending on the model. Full specifications are listed on each product page.

Do your watches come with a warranty?
Yes, all Aorawa Time watches come with a 12-month manufacturer's warranty against defects in materials and workmanship. Please refer to the product page or contact us at support@aorawatime.com for warranty details specific to your model.

Customer Service

How can I contact you?
You can reach us via our Contact Us page or by emailing support@aorawatime.com. We aim to respond within 1–2 business days.

Do you handle repairs?
Yes, we handle watch servicing and repairs. Please contact us directly to discuss your needs and we will advise on the best course of action.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods displayed at checkout.

Can I modify or cancel my order?
Orders can be modified or cancelled within a short window after placement. Please contact us as soon as possible at support@aorawatime.com if you need to make changes.